Workshop Details & Booking

Interpersonal Skills Workshop - Wednesday 19th November 2025

Alternative dates for this workshop:

Unfortunately no additional dates are currently available.

This session is limited to the following posts:

• Dental Trainee
• GP Trainee
• Public Health Trainee
• Locally Employed Doctor
• CT/IMT/ST1-3
• ST4-8

The aim is to improve the doctor-patient relationship by developing the doctor’s communication skills.  The workshop is delivered through teaching, role play and feedback. 

The NHS is focused on a more patient centred approach, so it is vital that medical professionals understand how to build an open, trusting rapport with their patient through active listening, understanding, clear speech and empathy. 

This interpersonal skills workshop has been designed to develop the participants’ knowledge, skill, and confidence in the different styles of communication.  We address verbal, non-verbal and para-verbal communication and how all three need to work together and complement each other to produce effortless and effective communication. 

Comment from previous attendee:

• "I would recommend this workshop, especially to those seeking to enhance their interpersonal and communication skills. It is particularly helpful for creating a positive working environment and improving patient interactions. The focus on empathy, active listening, and effective questioning techniques makes it highly relevant to clinical practice."

Learning Outcomes:

• Body Language or Non–verbal Communication - Understand the components of effective non-verbal communication and understand non-verbal cues and how to read them
• Active Listening - Understand the importance of active listening and perspectives
• Open and Closed Questions - How to take concise, relevant history using a blend of open and closed questions.  Proving a clear, reasoned style.  How to use the right questioning to encourage dialogue. Recognise that patients do not present their history in a structured fashion.  Tips and tactics for influencing others and arriving at a win-win situation
• Accent Softening – Speed of delivery, stresses on words, articulation, diction, and using pauses effectively.  Avoiding medical jargon.  Instead, being able to explain thoughts in a clear, concise way.  
• Empathy – Understand when and how to show empathy.  Be aware that the way bad news is delivered can affect your patient for the rest of their lives.  Sensitively communicate bad news as an essential part of professional practice

Date: Wednesday 19th Nov 2025 (9:30 a.m. to 2:30 p.m.)

Price: £20.00

Facilitator Charlotte Grundy

Places: 24 people (There are still places left).

Venue: Copthorne Hotel, The Close, Quayside, Newcastle upon Tyne, NE1 3RT